Get in touch

Our support team is here to help with any questions or issues.

Email: team@alkansya.app

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Response Time: Within 24-48 hours (Monday-Friday)

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Frequently asked questions:

- How do I start my free trial?

- Download Alkansya AI from the App Store or Google Play, create an account, and you'll automatically get 7 days FREE.

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What happens after my trial ends?

After your 7-day trial, you can choose a subscription plan:
- Monthly: ₱149/month
- Annual: ₱999/year (Save ₱749!) 

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How do I log expenses?

Just chat! Tap category and type naturally like "Lunch 150" or "Coffee 120, Grab 85, groceries 1200" - our app and AI handles the rest.

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Is my data secure?

Yes. We use bank-grade encryption to protect your financial data. Your information is encrypted both in transit and at rest.

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Can I cancel my subscription anytime?

Absolutely. You can cancel anytime through your App Store or Google Play account settings. No questions asked.

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Which banks and payment methods are supported?

Alkansya AI works with manual expense tracking - you chat your expenses and we track them. No bank connection needed, giving you complete privacy and control.

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Do you support multiple currencies?

Alkansya AI is optimized for Philippine Pesos (₱), with full support for Filipino merchants and spending patterns.

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How does AI categorization work?

Our AI understands Filipino context. When you say "Jollibee," it knows that's food. "Grab" goes to transport. "SM" goes to shopping. It learns from your corrections too.

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Can I track multiple goals?

Yes! Track your emergency fund, vacation savings, debt payoff, or any financial goal. The app shows progress for each goal automatically.

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Need technical help?

If you're experiencing technical issues with the app:

1. Make sure you're running the latest version
2. Try restarting the app
3. Check your internet connection
4. Contact us at team@alkansya.app with details

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Include in your email:
- Device type (iPhone/Android)
- App version
- Description of the issue
- Screenshots (if applicable)

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Billing questions?

All subscriptions are managed through the App Store or Google Play Store.

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To manage your subscription:

- iPhone: Settings → Your Name → Subscriptions
- Android: Play Store → Menu → Subscriptions

For billing questions:
Contact team@alkansya.app with your concern.

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Have a suggestion?

We love hearing from our users! If you have ideas for new features or improvements, email us at: team@alkansya.app

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We read every message and many features have come directly from user feedback.